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+971 58 581 4330

Terms and Conditions

The Guest Agrees to

  1. 1. CONDUCT:

    1. a)Guest(s) shall not make or allow any disturbing noise in the Property, nor do or permit anything by such persons which will interfere with the rights, comforts or conveniences of other persons.

      Guests and their visitors should understand that the Holiday Homes are located in residential communities. Guests should accept and follow the respective conduct. Inappropriate behavior is not permitted. Visitors may not remain in the Holiday Home between 12:00 midnight and 8:00am. Guests and their visitors must observe the internal rules when at the Holiday Homes. Guests are responsible for ensuring their visitors and other Guests comply with these internal rules set by the Licensee. Otherwise, Guests will be considered responsible for their visitors or other Guests violating these internal rules, which will lead to the necessary measures being taken against them by the DET or the Licensee.

    2. b) All musical instruments, television sets, stereos, radios, etc., are to be played at a volume which cannot be heard outside the Property.

    3. c) The activities on the grounds, landscaped areas and parking areas must be reasonable at all times and not be annoying or disturbing to other persons


    1. a) Guest(s) agrees to keep the Property clean and sanitary.

    2. b) Guest(s) agrees to keep Property free from objectionable odors. Both cigarettes smoking and shisha smoking is strictly prohibited inside the Property

    3. c) Guest(s) should keep the property, furnishing in the Property, facilities and appliances safe, without damaging and spoiling them. In case this regulation is not properly performed from Guest’s side, the Licensee is allowed to make deductions from security deposit if the property is damaged. This can be any spoil or damage other than normal wear and tear.

    4. d) Appropriate use of appliances and facilities of the Property should be taken with care. Please, remember, if you damage or spoil any appliances/facilities, it will result in deposit deduction.


    1. a) Pets are not allowed in the properties RAD Holiday Homes operate.


    1. a)  Guest(s) is responsible for the general cleanness of the Premises. This includes garbage removal, as well as taking out the garbage and placing it from where the garbage is taken away.

    2. b) Guests must follow the standard requirements according to the relevant garbage & recycling collection days.

  5. 5. BARBEQUE

    1. a) BBQ is not allowed neither inside the Property nor the balconies, window sills, terraces. BBQ is allowed in BBQ designated zones whereas the facility is provided by appropriate Community Management team.


    1. a) The swimming pools, spa, Jacuzzi, sauna, gym, BBQ zone, and playgrounds are fully allowed to use in duration of working hours, according to the schedule set by the community management.

    2. b) Guests must follow all the reasonable rules of safety while using the Community facilities, and appropriate care taken of kids is highly demanded and is mandatory to Guests.

  7. 7. PARKING

    1. a) Guests should follow the parking instructions and any other regulations set out by Community Management, show consideration to and cause the minimum disturbance to others in respect of parking.

    2. b) Guests are permitted to park in the designated parking place(s) as per Community Management or Licensee's regulations.


    a)Check-in time is 3 pm. Check-out time between 11 am – 12 pm upon availability.

    Early arrival from 0:00 am to 9:00 am is charged in the amount of the cost of the previous day. Departure is after the check - out time. In case of departure after 12 pm till 12 am, the charges of 1 night stay will be applied either.

    b) Full payment for the booking is to be charged upon check-in.

    c) Apartments are intended for temporary residence on a paid basis for the period agreed with the RAD Holiday Homes Administration. At the end of the agreed period, the guest is obliged to vacate the apartment.a)Check-in time is 3 pm. Check-out time between 11 am – 12 pm upon availability.

    d) The Guest is required to notify the Licensee about the exact time of departure at least 12 hours in advance.

    e)  The Licensee’s representative will arrive at the apartment 20 minutes before the specified time to check the safety of the property, final settlement, return of the deposit amount.

    f)Extensions for daily/weekly/monthly Guests are to be confirmed 1/3/7 days prior to the check-out date respectively. Different rates may apply.


    a) Deposit is 1500 AED( 5000 AED if villa ) . Deposit is a guarantee that the Guest will meet all obligations and payments under the terms of this Agreement. The deposit will be kept with RAD Holiday Homes Administration. If the Guest fulfills all obligations and payments under the terms of the signed Holiday Home Lease Contract , the deposit will be refunded upon check out and, in case, if the condition of the property is the same. Deposit does not replace rental amount or payment for additional paid services but is an independent condition of the Holiday Home Lease Contract.

    b) In the event of a failure of the Guest to meet all obligations and payments under the terms of the signed Holiday Home Lease Contract, the deposit will be held until the final settlement of outstanding amount after the termination of the Holiday Home Lease Contract.

    RAD Holiday Homes has the right to withhold a deposit in case if the guest does not pay:

    • Rental Amount or additional paid services;

    • The value of damaged or lost property, keys or access cards;

    • Fine for not complying with these Rules of residence in apartments of apartment type;

    • Or any Acts done by guest contrary to the UAE Criminal and Administrative Code; Actions that defame the face of RAD Holiday Homes and diminish its reputation.

  10. 10. UTILITIES

    The Licensee shall be responsible for all utilities and services to the Premises. In case if the Guest fails to vacate the property on check-out date and handover back all keys, access cards, parking remotes etc., the Licensee reserves the right to deactivate all access cards and disconnect internet, water and electricity supply.


    Guest, and their invitees or visitors, must leave the Premises on or before the End Date. Upon termination of the Contract, whether occurring on the End Date or by early termination, Guest shall completely leave the Premises and any parking or storage areas; and deliver all keys, furnishings, if any, and the Premises to RAD Holiday Homes Rental in the same condition as received excepting normal wear and tear. It is agreed by the parties to this Contract that delivery of possession shall be deemed to occur when Guest delivers the keys to the Premises to RAD Holiday Homes Rental or RAD Holiday Homes’s Rental agent/manager during normal business hours as stated in this Contract. If Guest, and their invitees, fails to leave the Premises by the specified End Date or earlier termination date of this Contract, The Company reserves the right to enter the Premises and remove all remaining personal belongings, subject to any legal restrictions.


    Guest may not assign its rights under this Contract. Guest may not sublet or transfer possession of all or any part of the Premises to any third-party. Guest may not list the Premises on any site such as AirBNB, VRBO or other such service. Any advertising or on-line postings as well as actual leasing of the Premises to Guest constitutes a material breach of this Contract and, subject to applicable law, RAD Holiday Homes Rental will be entitled to terminate this Contract and require all guests to leave the Premises immediately. Any person who is not the Guest or an Authorized Occupant who occupies any portion of the Premises, for any period of time for any consideration whatsoever (including, without limitation, the payment of money and/or barter of other goods, services, or other property occupancy rights) is not deemed to be a guest or visitor hereunder, and such occupancy shall constitute an unauthorized trespassing or assignment under the terms of this section.


    The Guest shall maintain the Premises in a good, clean, and ready-to-rent condition and use the Premises only in a careful and lawful manner. The Guest shall leave the Premises in a ready to rent condition at the expiration of this Holiday Home Lease Contract., defined by the Licensee as being immediately habitable by the next guest. The Guest shall pay for maintenance and repairs should the Premises be left in a lesser condition. The Guest agrees that the Licensee shall deduct costs of said services from any Security Deposit prior to a refund if Guest causes damage to the Premises or its furnishings.

Guests are not allowed to

  1. A. Disturbing other residents, especially between the hours of 10 p.m. and 8 a.m.

  2. B. Allowing any unauthorized third party to stay in the property or giving them access to the keys.

  3. C. Bringing additional guests without prior approval from the RAD Holiday Homes Administration. If approval is granted, additional charges may apply. Visitors may not remain in the Holiday Home between 12:00 midnight and 8:00am.

  4. D. Misusing amenities provided by RAD Holiday Homes, such as bedding, towels, and furniture.

  5. E. Leaving open taps, electric stoves, switched on electric heaters, and other appliances unattended.

  6. F. Storing flammable materials, weapons, or drugs.

  7. G. Keeping any pets in the property.

  8. H. Smoking inside the apartment.

Please note that all of these rules are listed in the Holiday Home Lease Contract, which must be read and signed by all guests upon check-in.

Cancellation & Refund Policy

Guest is required to give the written cancellation notice in order to cancel a reservation made through our website, via phone calls, in-person, or through our partner channels.

Written cancellation notice must be sent from your registered email address


If the Guest cancels before Check in, general rules of our refund/cancellation policy are as follows:

  1. 1) Request is received at least 30-days prior to the check-in date.

    Full refund is provided with AED 300 service fees deducted.

  2. 2) Request is received later than 30 days, but not less than 15 days prior to check-in date, the Company withholds 50% of the total cost of accommodation plus service fee of 300 AED.

  3. 3) Request is received less than 15 days prior to check-in date, the Company retains 100% of the total cost of the stay.

  4. 4) Cancellation requests between the period of 23.12 to 13.01, any international holidays and national holidays in the UAE, received less than 30 days before check-in date, the Company retains 100% of the total cost of accommodation.

If the Guest cancels after Check in. The request is received after the check-in date, the Company withholds the accommodation (rental ) payment with service fee of 300 AED, deducted from the security deposit.

For all bookings originating from accommodation internet platforms such as Booking.com or AirBNB.com – such requests shall be made via respective partner channel only. Company keeps the right to withdraw security deposit / down-payment / reservation fee / rental amount / administrative charge against the cancellation to cover all the charges as mentioned above.